Delivery fees and times
Estimated Delivery Time
|Melbourne Metro||Free||Orders will be delivered in 1 to 2 days.|
|Rest of Australia (Metro areas)||$10||Orders will be delivered in up to 5 days.|
Important delivery information:
- Deliveries are made during office hours 9am – 5pm weekdays.
- Deliveries are not currently available on weekends or public holidays.
- All parcels are bar-coded and able to be tracked, to ensure safe delivery.
- As our gifts contain perishable items, and often need to be in the hands of the receiver on a specific date, if a recipient is not available to take delivery, gifts will be left in a safe place on the premises. By ordering a gift you acknowledge this authority-to-leave.
- If a gift is not able to be found on the premises, and we can provide evidence of delivery from the courier, then unfortunately this will not entitle the purchaser to a refund or replacement, as this is beyond the control of Thankyou hamper.
- Where possible, it is advisable to send the gift hamper to a business address.
- Please note that a re-delivery fee will need to be charged if an incorrect address is given.
- If delivering to a hospital please ensure the patient will still be there within the delivery time-frame above.
- It is your responsibility to inform Thankyou hamper if an order has not arrived. We will then track and locate the order.
- Thankyou hamper uses reputable courier companies for delivery of hampers by the date requested. However, this is not always possible due to unforseen circumstances.
- We reserve the right to contact regarding higher shipping cost or delays due to rural locations that are not easily accessible.
- All fees Inc GST