Delivery fees

Delivery fees and times

 Destination Delivery fee
Estimated Delivery Time
Melbourne Metro Free Orders will be delivered in 1 to 2 days.
Rest of Australia (Metro areas) $10 Orders will be delivered in up to 5 days.

 

Important delivery information:

  • Deliveries are made during office hours 9am – 5pm weekdays.
  • Deliveries are not currently available on weekends or public holidays.
  • All parcels are bar-coded and able to be tracked, to ensure safe delivery.
  • As our gifts contain perishable items, and often need to be in the hands of the receiver on a specific date, if a recipient is not available to take delivery, gifts will be left in a safe place on the premises. By ordering a gift you acknowledge this authority-to-leave.
  • If a gift is not able to be found on the premises, and we can provide evidence of delivery from the courier, then unfortunately this will not entitle the purchaser to a refund or replacement, as this is beyond the control of Thankyou hamper.
  • Where possible, it is advisable to send the gift hamper to a business address.
  • Please note that a re-delivery fee will need to be charged if an incorrect address is given.
  • If delivering to a hospital please ensure the patient will still be there within the delivery time-frame above.
  • It is your responsibility to inform Thankyou hamper if an order has not arrived. We will then track and locate the order.
  • Thankyou hamper uses reputable courier companies for delivery of hampers by the date requested. However, this is not always possible due to unforseen circumstances.
  • We reserve the right to contact regarding higher shipping cost or delays due to rural locations that are not easily accessible.
  • All fees Inc GST